Policies
Returns
What happens if a product is not right.
Draft, awaiting legal review. This describes how the shop actually works today and is written in good faith, but it has not been checked by anyone qualified in Ghanaian consumer or data protection law. It should be before the shop starts taking payment.
Damaged, wrong or faulty
Tell us within a reasonable time of receiving it and send a photograph if you can. We will replace it or refund it. Write to hello@efeorganics.com with your order reference.
You will not be out of pocket for returning something that was our mistake.
Changed your mind
Get in touch and we will do what we reasonably can. Because these are cosmetics and personal care products, we cannot resell an item once it has been opened or used, for hygiene reasons. Unopened items in their original packaging are a different matter.
Refunds
Refunds go back the way you paid. We will confirm the timescale when we agree the refund, as it depends on your payment method.
A note on reactions
Our products are made from natural ingredients, and natural does not mean nobody reacts to it. If a product does not agree with your skin, stop using it and contact us. We will treat it as a fault.